Stellar Ziwei
Requests before any return shipment
Start with the existing order and support routes. Do not send an item until the store has reviewed the request and provided instructions.
Submitting a question or request does not approve a return, exchange or refund. No public return address is currently configured, so an item must not be sent without instructions from the store.
WooCommerce remains the source of truth for the order and any refund record. Standard PayPal payment is handled by PayPal’s external service. A request must be reviewed before any refund action is recorded, and this page does not promise provider processing times.
The final cancellation and refund rules for human-led consultation services have not been approved. Contact the store before assuming that a service order can be cancelled or refunded.
The return window, eligible condition, exclusions, exchanges, damaged-item process, return-delivery responsibility, refund decision standard and processing timeframe must be confirmed by operations and legal counsel before production launch.
Read the Shipping Policy for the current delivery boundary.
